Fraud Prevention

  • Wednesday, 8th November, 2023
  • 09:00am

We are aware of the website which redirects to a scam site. This website is not from Gwiddle or Keeping Digital Foundation team, and we are working to get this site removed. Please visit to visit Gwiddle, or to manage your Gwiddle account.

Why do fraudsters impersonate Gwiddle?

Fraudsters sometimes pose as businesses and charities online to get access to sensitive information, usually via phishing scams. Thankfully, we don't see many cases of fraudsters impersonating Gwiddle or the Keeping Digital Foundation, but it's important to remain vigilant.

What's phishing?

Phishing is a type of online fraud that involves tricking people into providing sensitive information, such as passwords or payment details, by pretending to be a trustworthy source, like Gwiddle or the Keeping Digital Foundation. Phishing can be done through email, social media or malicious websites.

How can I spot someone pretending to be Gwiddle?

On an email, you can check the sender's name and information by expanding out the sender's information and subject line. We will only ever contact you as Gwiddle or Gwiddle Host with email address ending with or

The Gwiddle Portal sends automated emails, like account registration and password resets. These will come from the email address

Our support email ticketing system may contact you using the email address

Emails can be forged to look like they were sent by Gwiddle, but may include added words or sent via an individual's personal email address that ends with Gmail or Outlook. These would indicate a scam.

Fraudsters may also try to contact you over phone claiming to be Gwiddle. If in doubt, say you'll call them back and then dial us yourself on 01904 900127.

If you attend a Gwiddle Club, our volunteers may ask you to email them via their official Gwiddle Club email address. These email addresses end in

If you get a weird email that is claiming to be from us, double check the links. Our only websites include:

  • (official website)
  • (our Gwiddle Portal website)
  • (our Gwiddle Clubs websites)
  • (parent organisation website)
  • (online forms)
  • (our link in bio sites for our social media accounts)
  • (our official online store)

We will also never ask for sensitive information over email or phone, like passwords to other websites, payment details etc.

I've been sent an online form by Gwiddle, is it real?

We use online forms for a wide range of reasons, from applying to volunteering opportunities to managing account support. To ensure that your data is as safe as possible, all online forms that are public facing are now hosted using the web address The Gwiddle Portal also has online forms you can fill out for support, these are at This is the best way to verify the form belongs to Gwiddle and the Keeping Digital Foundation.

If you are ever unsure, you can email our team at to verify.

What should I do if I have been targeted?

If you think you've received a scam, forward the email to If you have clicked on the link, you may want to consider changing your password.

If you've shared sensitive details such as ID or bank details, alert your bank immediately and report it to Action Fraud.

You can visit or also report to them by calling 0300 123 2040 Monday to Friday 8am - 8pm.

The Keeping Digital Foundation has a page dedicated to Fraud Prevention on their website

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